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Privacy Policy

Claim Sure - Privacy Policy 
 

1. Introduction
Claim Sure ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, specifically in relation to PCP (Personal Contract Purchase) claims.

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2. Information We Collect
We may collect the following types of personal data:

  • Personal Information: Name, contact details (email, phone number, address), and date of birth.

  • PCP Claim Information: Details related to your claim.

  • Identification and Legal Documents: We may request supporting documents, including proof of identity and legal documents relevant to your claim.

  • Website Usage Data: IP address, browser type, and device information when you visit our website.

  • Communication Data: Records of correspondence between you and us.
     

3. How We Use Your Information
We use your personal data for the following purposes:

  • To process and introduce your PCP claim to a regulated solicitor or Claims Management Company (CMC).

  • To communicate with you regarding your PCP claim status.

  • To comply with legal and regulatory requirements.

  • To improve our website and services.
     

4. Legal Basis for Processing
We process your personal data under the following legal bases:

  • Consent: Where you have given explicit consent for us to process your information.

  • Legitimate Interest: Where processing is necessary for our legitimate business interests, such as service improvement and fraud prevention.

  • Legal Obligation: Where we are required to comply with applicable laws.
     

5. Data Sharing and Disclosure
We may share your personal data with:

  • Solicitors and CMCs handling your PCP claim.

  • Regulatory authorities, where required by law.

  • Third-party service providers assisting in IT, marketing, or legal services.

  • Law enforcement agencies, if legally required.

  • We do not sell your personal data to third parties.
     

6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
 

7. Your Rights
Under data protection laws, you have the following rights:

  • The right to access your personal data.

  • The right to rectify incorrect or incomplete data.

  • The right to request data erasure (subject to legal requirements).

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to processing.

  • The right to withdraw consent at any time.

  • To exercise your rights, contact us at claims@myclaimsure.co.uk.
     

8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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9. Cookies and Tracking
Our website uses cookies to improve user experience. You can manage cookie preferences via your browser settings.

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10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.

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11. Complaints
If you have concerns about how we process your data, contact us at claims@myclaimsure.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
 

12. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on our website with an updated revision date.
 

13. Contact Information
For any privacy-related inquiries, contact us at claims@myclaimsure.com.

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