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Terms and Conditions

Claim Sure - Terms and Conditions
 

1. Introduction Welcome to Claim Sure. These Terms and Conditions govern your use of our website (the "Website") and our services. By accessing and using our Website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our Website.

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2. Definitions

  • "Claim Sure," "we," "us," or "our" refers to Claim Sure, a trading name of Riteway Claims Limited.

  • "You," "your," or "User" refers to any person accessing or using our Website or services.

  • "Solicitor" refers to the legal professionals handling your claim.

  • "CMC" refers to Claims Management Companies handling claims.

  • "Services" refer to the introduction and facilitation of claims to solicitors and CMCs.
     

3. Our Services Claim Sure operates as an introducer, connecting individuals with solicitors and CMCs to process claims. We do not provide legal advice or make any guarantees regarding the outcome of a claim.

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4. No Upfront Fees You are not required to pay any upfront fees to submit a claim. If your claim is successful, the solicitor or CMC handling your claim will deduct a percentage of the compensation as their fee, which will be clearly outlined to you.

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5. Regulatory Information Claim Sure is a trading name of Riteway Claims Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) under FRN (941650). You can check our authorisation on the FCA Financial Services Register.

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6. Your Responsibilities By using our services, you confirm that:

  • The information you provide is accurate and complete.

  • You have the legal right to make a claim.

  • You will respond promptly to requests for further information from the solicitor or CMC.
     

7. Data Protection and Privacy We are committed to protecting your privacy. Our Privacy Policy explains how we collect, store, and process your personal information. By using our Website, you consent to the processing of your data as outlined in our Privacy Policy.

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8. Limitation of Liability Claim Sure does not accept liability for:

  • Any loss, damage, or delay resulting from the claim process.

  • The actions, decisions, or performance of solicitors or CMCs.

  • Any inaccurate or incomplete information provided by you.

9. Website Use

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  • You agree not to use our Website for unlawful purposes or to distribute harmful material.

  • We do not guarantee uninterrupted access to the Website and reserve the right to modify or suspend it without prior notice.
     

10. Third-Party Links Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

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11. Complaints Handling If you have a complaint about our service, please contact us via email at claims@myclaimsure.com. If you are unsatisfied with our response, you may escalate your complaint to the Financial Ombudsman Service (FOS).

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12. Amendments to Terms We may update these Terms and Conditions at any time. The latest version will be available on our Website. Continued use of our services implies acceptance of any updates.

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13. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

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14. Contact Information If you have any questions regarding these Terms and Conditions, please contact us at claims@myclaimsure.com.

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